At Bottega Desires, we want customers to have clear information about returns, refunds, and order issues. Please review this Refund and Returns Policy before placing an order. By purchasing from our store, you agree to the applicable terms described below.

Return Eligibility

If you would like to request a return, please contact our customer support team at bottegadesireofficials@gmail.com.

To be considered for a return, an item should generally be unworn, unused, and in its original condition with any original tags or packaging included. Items showing signs of wear, washing, damage after delivery, alteration, or improper use may not qualify for return.

Please contact us before sending any item back. Products returned without prior return instructions or authorization may not be accepted.

How to Request a Return

To request a return, email bottegadesireofficials@gmail.com and provide:

  • Your order number
  • Name used on the order
  • Email address used at checkout
  • Product you wish to return
  • Reason for the return
  • Clear photos if the item arrived damaged, incorrect, or has another product-related issue

Our customer support team will review your request and provide the applicable next steps.

Damaged, Incorrect, or Defective Items

Please inspect your order after delivery. If you believe you received an incorrect, damaged, or defective item, contact us as soon as reasonably possible at bottegadesireofficials@gmail.com.

Include your order number, a description of the issue, and clear photographs showing the item and the problem. We will review the information and determine the appropriate resolution based on the circumstances.

Size and Fit

Customers are encouraged to review the available sizing information before completing a purchase.

If you ordered the selected size correctly but later find that the fit is not suitable, contact our customer support team to ask whether a return or exchange is available for that item. Any applicable return or replacement shipping costs will be communicated before proceeding.

Return Shipping

Return shipping arrangements and responsibility for return shipping costs may depend on the reason for the return.

Do not send a product to an address found online or on a shipping label without first contacting our customer support team. If your return is approved, we will provide the applicable return instructions.

Refunds

Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.

If a refund is approved, it will be issued using the applicable original payment method where possible. The time required for the refunded amount to appear may depend on your bank, card issuer, or payment provider.

Original shipping charges and other applicable costs may not be refundable unless otherwise required by law or specifically confirmed by our customer support team.

Exchanges

Exchange availability may depend on the product, size, color, and current inventory.

If you need a different size or item, contact bottegadesireofficials@gmail.com before returning your original purchase. Our team will confirm whether an exchange or another available solution can be offered.

Non-Returnable Items

Certain products may not be eligible for return where applicable, including items that have been worn, washed, altered, damaged after delivery, or returned without the original condition, tags, or packaging.

Any additional product-specific return restrictions should be displayed on the relevant product page or communicated before the return is processed.

Order Cancellations

If you need to request an order cancellation, contact us as soon as possible at bottegadesireofficials@gmail.com.

We cannot guarantee that an order can be cancelled once processing or shipment has begun. If an order has already shipped, any available return options will be handled according to this Refund and Returns Policy.

Refund Delays

After an approved refund has been issued, processing times may vary depending on the payment provider or financial institution.

If you have received confirmation that a refund was issued but have not received the funds after the processing period provided by your payment provider, please contact your bank or payment provider first. You may then contact us if additional order information is required.

Contact Us

For questions about returns, exchanges, damaged items, refunds, or order issues, please contact:

Bottega Desires Customer Support
Email: bottegadesireofficials@gmail.com

Please include your order number when contacting us about an existing purchase.